Returns & Exchanges

At ABYSS Headphones, we strive for perfection in every sonic detail; if your purchase does not meet your expectations, you may return it within 14 days of delivery for a refund or exchange. All returned items must be in original, mint condition with all packaging and accessories included to qualify.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Prepare the Package

  Carefully repackage your headphones in their original luxury case and shipping box to ensure they are protected from damage during transit.

• 3.
  Ship to ABYSS

  Affix the provided shipping label or use a trackable carrier to send your package to our facility, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once received, our technicians will inspect the hardware for original condition, after which your refund will be processed to your original payment method within 5-7 business days.