Frequently Asked Questions
Expert support for the world's finest listening experience.
What makes ABYSS headphones different from standard audiophile gear?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and high-end materials like CNC machined aluminum and carbon fiber to provide a level of resolution and speaker-like imaging that is unmatched in the industry.
Do I need a special amplifier to drive these headphones?
Yes, to experience the full potential of our headphones, we recommend a high-quality dedicated headphone amplifier. Models like the AB-1266 Phi TC require significant power to achieve optimal dynamics and bass control.
Do you ship internationally?
We ship our products worldwide via tracked express couriers. Please note that international orders may be subject to local import duties and taxes depending on your country's regulations.
What is your return policy for high-end audio equipment?
We offer a 14-day return window for items in original, mint condition. Due to the high-end nature of our products, a restocking fee may apply, and shipping costs are non-refundable.
How do I choose the right cable for my setup?
We offer various termination options including 4-pin XLR, 6.35mm (1/4"), and 4.4mm balanced connectors. Please check your amplifier's output specifications or contact our support team for a recommendation.
What kind of warranty is provided?
ABYSS headphones come with a 2-year private-use warranty covering defects in materials and workmanship. Registering your product on our website ensures streamlined support and service.